Frequently Asked: Questions

Orders are processed within 2-5 business days. Shipping to the United States typically takes 7-14 business days from Israel. International orders to other countries may take 10-21 business days depending on the destination and customs processing. You will receive a tracking number once your order has shipped.

Yes, we ship worldwide from our studio in Bet Shemesh, Israel. Shipping rates and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer. We currently offer flat-rate and free shipping promotions to the United States on qualifying orders.

We accept returns for both defective and non-defective products within 2 days of delivery. Items must be in new, unused condition and original packaging. Exchanges are not accepted. Return shipping is the customer's responsibility and there are no restocking fees. Refunds are processed within 14 days. Custom and personalized orders are non-refundable. Please see our full Refund Policy for complete details.

Our fine art prints are produced on premium archival-quality paper using fade-resistant, museum-grade inks. This ensures vibrant colors and longevity — your print will look beautiful for decades. We also offer glossy acrylic prints mounted on high-quality acrylic panels for a modern, gallery-style presentation. Each product listing specifies the exact materials used.

Yes, we work with customers on custom requests including specific sizes, framing options, and personalized artwork. For custom orders, please contact us at info@israelfineart.com with details about what you are looking for, and we will do our best to accommodate your request. Custom orders typically require 2-4 weeks for production.

Our prints are available in a range of sizes, which vary by artwork. Common sizes include 8x10, 11x14, 16x20, 18x24, and 24x36 inches. Each product page displays all available size options with corresponding prices. If you need a size that is not listed, please reach out — we may be able to create a custom size for you.

Most of our prints are sold unframed, allowing you to choose a frame that perfectly matches your home decor. However, some products, such as our acrylic prints, come ready to hang. We recommend professional framing with UV-protective glass for the best long-term results. Product descriptions will clearly state whether framing is included.

To preserve your print, we recommend keeping it out of direct sunlight and away from moisture. If framing, use UV-protective glass or acrylic to prevent fading. Handle prints by the edges to avoid fingerprints on the surface. Our archival-quality inks and paper are designed for longevity, but proper care will ensure your artwork remains vibrant for years to come.

Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track your package. If you have not received tracking information within 5 business days of placing your order, please contact us at info@israelfineart.com and we will look into it for you.

Israel Fine Arts represents a collective of artists living and working across Israel. Each artist brings a unique perspective — from classical oil painting to bold modern acrylics to fine art photography. You can learn more about each artist and browse their work on our Artists page.